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Quiz 2025 Peoplecert High Pass-Rate CASM: Certified Agile Service Manager V2.1 Valid Vce

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q11-Q16):

NEW QUESTION # 11
At which event does the Team typically discuss their velocity and capacity?

A. Sprint Retrospective
B. Sprint Review
C. Practice Planning
D. Process Startup

Answer: C

Explanation:
The Practice Planning (or Sprint Planning in Scrum) event involves evaluating the team's velocity (historical delivery rate) and capacity (available resources) to determine what work can be committed to during the upcoming iteration.
A . Incorrect. The Sprint Review focuses on inspecting the increment and updating the backlog, not discussing velocity or capacity.
B . Incorrect. The Sprint Retrospective evaluates team performance but does not plan future work.
C . Correct. Velocity and capacity discussions occur during Practice/Sprint Planning to ensure realistic commitments.
D . Incorrect. The Process Startup (Daily Scrum equivalent) is a short status meeting and does not focus on capacity or velocity.
Reference:
Scrum Guide 2020: Sprint Planning.

NEW QUESTION # 12
Which of the following is NOT a goal of Agile Process Improvement?

A. Conduct regular reviews of practices and processes
B. Identify and eliminate waste
C. Confirm ongoing relevancy and value creation
D. Ensure alignment with other practices and processes

Answer: A

Explanation:
Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act of conducting regular reviews is not an overarching goal.
A . Correct. Regular reviews are a practice, not a primary goal of Agile Process Improvement.
B . Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.
C . Incorrect. Ensuring alignment across practices is vital for cohesive delivery.
D . Incorrect. Maintaining relevancy and value creation is a key Agile goal.
Reference:
ITIL 4: Process improvement goals in Agile Service Management.

NEW QUESTION # 13
What is a microprocess?

A. A set of activities for delivering an IT service
B. A distinct activity that can be defined, designed, implemented, and managed independently
C. All the activities from a customer request to a delivered product or service
D. Interrelated activities that take specific inputs and produce specific outputs

Answer: B

Explanation:
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.

NEW QUESTION # 14
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

A. Shift IT's main focus to software development
B. Put strict control on changes and only allow them early in development
C. Be more collaborative
D. Both A and C

Answer: C

Explanation:
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Reference:
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.

NEW QUESTION # 15
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

A. A detailed plan on how to achieve the Practice/Microprocess goal
B. A and B
C. The prioritized list of items for the next Sprint
D. Metrics that will be used to measure progress or value

Answer: B

Explanation:
Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
Reference:
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.

NEW QUESTION # 16
......

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Peter Johnson Peter Johnson

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