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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q23-Q28):

NEW QUESTION # 23

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 24
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
B. Only non-hybrid employees can receive end user alerts directly on their device.
C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D. End users cannot snooze the alerts.
E. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

Answer: A,C,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 25

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency

NEW QUESTION # 26
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
B. HP Device Life Extension is not available for HP hardware sales.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.

Answer: C

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 27
Where can you find additional information about HP Services?

A. HP AssetHub
B. HP Partner Portal
C. HP Workpath
D. HP Workforce Central

Answer: B

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 28
......

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